Frequently Asked Questions

General Questions

Where can I see a full schedule of events?

You can click here to see a full schedule of upcoming events. If you would like to request a brochure to be mailed, please call us at (617) 451-2345.


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What do I do if a performance is cancelled?

In the unlikely event a performance is cancelled, Broadway In Boston and Ticketmaster will inform patrons via phone, email, or mail and give patrons appropriate information regarding the show’s ticketing policies.  Ticket holders are also encouraged to return to their original point of purchase for more information.  We recommend that patrons check for updates and information regarding their scheduled performance by visiting www.BroadwayInBoston.com or the Broadway In Boston Facebook page.


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What is the policy with regards to inclement weather?

We rarely cancel performances due to weather.  In cases of inclement weather, we strongly recommend that patrons use public transportation where possible, travel safely and allow plenty of time to arrive at the theatre on time.  During inclement weather, updates will also be posted on www.BroadwayInBoston.comand the Broadway In Boston Facebook page. We recommend that patrons check these sites frequently if there is a pending or occurring storm.


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What is the eClub?

The eClub is an electronic mailing list that is free to join. You can opt in to receive exclusive city email offers and news. Upon joining, you can select the desired cities you would like news from, including Boston. You may update your preferences at any time under the Account Settings option. Joining the eClub is the easiest way to learn about all of our events and it lets you manage your membership and tickets quickly and easily. There is no cost to join. There is no obligation to purchase.


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How do I get on your mailing list?

To join the Broadway In Boston mailing list please sign up for our eClub!


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I had an issue at a recent performance that I would like to speak to someone about. How can I contact a customer service representative?

You can send a written letter to us here:

Broadway In Boston

Boston Opera House

539 Washington Street

Boston, MA 02111

Attn: Customer Service

 

You can also call us at (617) 451-2345 Monday through Friday 10am-6pm. You can reach us by e-mail at Info@BroadwayInBoston.com.

 

If you have a last minute issue that needs to be addressed prior to a show, please contact the venue. The Boston Opera House main phone line is (617) 259-3400. The Citi Emerson Colonial Theatre main phone line is (617) 482-9393.


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Due to an emergency, I missed my scheduled performance. What can I do?

We do understand that occasionally a serious illness, inclement weather, or some other problem may have kept you from attending your scheduled performance. However, tickets are sold for specific dates, performance times, and seat locations. If an extenuating circumstance arises and you are unable to make the necessary exchange arrangements prior to the show, please contact Broadway In Boston at (617) 451-2345 and ask to speak to a representative within 48 hours of your missed performance. As a courtesy, we will attempt to relocate you into another performance pending approval of the show’s producer. Seating will be for select performances and based upon availability. Comparable seating to the original tickets is not guaranteed. Please keep in mind that you can only be relocated into another performance as long as the show is in town. No refunds will be offered for missed performances.


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Where would you recommend parking for a performance at the Boston Opera House? Where should I park if I’m seeing a show at the Citi Emerson Colonial Theatre?

To learn more about parking at the Boston Opera House, please click here. For parking information near the Citi Emerson Colonial Theatre, please click here.


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Are there any restaurants that have discounts or pre/post-show specials in the area?

Broadway In Boston offers a Subscriber Discount Card to our season subscribers. For a list of participating offers click here.


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What is the appropriate dress for attending the theatre?

There is no specific dress code for attending shows with Broadway In Boston. Guests should wear what they feel is appropriate for the show they are attending. We typically suggest business casual attire.


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May I bring a child to the theatre?

The Boston Fire Department Safety Regulations require that all children, regardless of age, have a ticket and their own seat. Parents should use their discretion when deciding what shows are appropriate for children.


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Ticketing

Can I purchase tickets in person? What are the box office hours at the Boston Opera House? What are the box office hours at the Citi Emerson Colonial Theatre? When do the doors open prior to a performance? Are there walk-up sales on the night of the show?

The Boston Opera House Box Office, located at 539 Washington Street Boston MA 02111, is open during non-performance weeks from Mon. to Fri. 10am to 5pm. During show weeks, the box office will hold the following schedule:

Weekdays – 10am – ½ hour after curtain

Saturdays – 12pm – 8:30pm

Sundays – 11am – 7pm

For more information about the Boston Opera House Box Office policies, please click here.

 

The Citi Emerson Colonial Theatre Box Office will only be open two hours before show time during the week and two hours before show time through the evening performances on the weekends. This schedule is only applicable when a show is in town. Single tickets for Colonial shows can be purchased at the Citi Wang Theatre Box Office. The hours at the Citi Wang Theatre Box Office are Tues. – Sat., 12pm to 6pm. For more information about tickets for shows at the Citi Emerson Colonial Theatre, please click here.


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Why should I buy from the Official and Authorized Ticket sources?

Broadway In Boston strongly urges all of our patrons to purchase their tickets through an Authorized Ticket source, which include Broadway In Boston, Ticketmaster, and affiliated box offices in person. We do not recommend that patrons purchase tickets through unauthorized outlets, online resellers or other ticket sales operations.


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I have lost my tickets. What can I do?

If you cannot find your tickets and have purchased them through an Authorized Ticket source (Broadway In Boston, Ticketmaster, or an affiliated box office) we have a record of your sales transaction and can accommodate you.  Please return to your point of purchase as soon as you discover you have misplaced your ticket(s).  We will confirm your seating and issue a “Location Pass”, which you will pick up at the Will Call window one hour before your performance.  For security purposes Location Passes will not be mailed. Identification and payment verification will be needed when you pick up the tickets. 

If tickets were purchased through an unauthorized ticket reseller, we cannot guarantee replacement.


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My plans have changed. Can I exchange my tickets? Can I get a refund?

There are no exchanges or refunds made on single ticket purchases. All sales are final.


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When will tickets go on sale to the general public for a specific show?

Tickets go on sale to the general public on a rolling basis throughout the season, typically a few months prior to the show’s engagement. The best way to be notified when shows go on sale is to join our eClub. It’s free to sign up!


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How can I purchase a gift certificate? How can I redeem an old gift certificate?

You can purchase a Broadway In Boston gift certificate by clicking here. You may redeem your gift certificate by calling (866) 698-SHOW (7469) Mon. – Fri., 10am to 5pm.

 

If you have an old gift certificate and you are not able to call the number above, you may redeem it in person at the Boston Opera House Box Office or mail it in:

Broadway In Boston

Boston Opera House

539 Washington Street

Boston, MA 02111

Attn: Gift Certificates

Please provide your contact information and at least three options for dates you’d like to attend with your gift certificate. A representative will contact you upon receipt of the gift certificate and assist you in redeeming it for the show of your choice. Please note that all shows are subject to availability.

 


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How can I view a seating chart for the venue?

For a seating chart of the Boston Opera House, please click here.  For a seating chart of the Citi Emerson Colonial Theatre, please click here.


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What is the student rush policy? Is there senior rush? Do you offer any other discounts?

The student/senior rush policy varies with each show, but in general the policy is as follows: Tickets can be purchased at the Box Office one hour before curtain, $25 cash only excluding any handling fees. You may only purchase one ticket per ID. To qualify for Student Rush, you must have a valid student identification card present at the time of purchase. For Senior Rush, you must be 62 years or older with valid photo identification. All tickets are subject to availability and may be located anywhere in the theatre. To get updates regarding student rush for a particular show, visit us on Facebook.


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Subscriber & Members

What is a Member of Broadway In Boston?

Members pay an annual fee of only $60 and receive a host of seating benefits.  Members do not purchase a package of shows, but rather purchase individual shows by the date of their choice.  Discounts up to 25% off for prime seating are offered to most productions.


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Where can I find the terms and conditions of a season subscription?
Season Subscriptions, and all Tickets and Additional Tickets purchased under any Subscription, are subject to the Broadway Across America Standard Season Subscription Terms and Conditions posted on our website at BroadwayAcrossAmerica.com. By purchasing a Season Subscription, you agree to such Terms and Conditions. We do not support the reselling of these tickets above face value through any means other than through authorized reselling programs of Broadway Across America. Doing so will constitute a breach of these Season Subscription Terms and Conditions and Account Holders who violate this rule may be subject to revocation of their purchasing status and seats.
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How do I become a Member?

Call the Member Hotline at (866) 551-7469 Mon. to Fri. 9am to 5pm. Once you are a Member, you will receive regular email alerts and mail updates with exciting individual ticket offerings.


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Do you hold prime seats for Members?

Member seating is always reserved before seats go on sale to the general public.  Members are seated after Season Ticket Holders.


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Can I exchange my Member seats?

Member seating is not exchangeable.


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I’m a subscriber and want to exchange my tickets. How can I do that?

You can exchange your tickets in a few different ways. You can call our Subscriber Hotline at (866) 523-7469 and speak to a representative Mon. to Fri. 9am to 5pm. You can also e-mail us at BostonExchange@BroadwayInBoston.com. When e-mailing an exchange request, please make sure to provide us with your full name and contact information, account number, and best time to be reached via phone. Any other details that will help ease the exchange process are always preferred.

Please allow 1-2 business days for a representative to respond. All subscriber exchanges must be done 48 hours in advance and by Friday at 3pm for any weekend performances. If there is a last minute change in plans, please call the Broadway In Boston administrative offices at (617) 451-2345 and leave a message if it is after business hours.


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Donation Request

How can I request a donation of tickets for my upcoming event?

To learn more about the policies and procedures for requesting a charitable donation, Click Here.


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Accessible Services

Are your venues accessible to persons with disabilities?

The Boston Opera House is a fully accessible venue. Click here to read about accessibility at the Boston Opera House. The Citi Emerson Colonial Theatre has more information about their accessibility here.


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For which performances will you be offering ASL interpretation or other special services?

Select productions each season are performed in American Sign Language, as well as with open captioning and audio description. You can view the schedule for the current season and get information on purchasing tickets here.


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Group

How do I contact Group Sales?

The best way to get in touch with the Group Sales Department for tickets is to fill out the online request form for the show in which you are interested.  Other questions or concerns can be directed to a Group Sales Representative by emailing BostonGroups@BroadwayInBoston.com or calling (617) 482-8616.


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How many people constitute a Group?

The group minimum ranges from 10 to 20 people.  Please see the Groups page for more information on individual productions and their policies.


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Are there discounts available for Groups?

The Group discount can be anywhere between 5% and 30% off the regular ticket price.  Some shows do not offer discounts to groups but you still get the added bonus of being able to book your seats before they go on sale to the general public.


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Is there a difference in the discount depending on the size of my Group?

The size of your Group can affect the discount you receive.  Larger Groups may be eligible for more of a discount.


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Are there complimentary tickets available for Groups?

Complimentary tickets are available for large Groups depending on the production.  Please contact a Group Sales Representative for more information. 


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Are there any fees associated with purchasing Group tickets?

There is a $4.00 Group Sales Fee added to each ticket.  Additional fees may apply for use of an online Group Sales system or added-value special events.


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Are there Student or Senior rates available?

There can be student or senior rates for qualifying groups depending on the production.  These discounts are often limited to certain price ranges or sections of the theatre as well as certain weeks of the performance run.  Please contact a Group Sales Representative for availability. 


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Can I pick my own seats for my Group?

On the online submission form, you can specify a desired section for your Group, or you may call a Group Sales Representative to discuss availability. Groups are filled from the best available inventory at the time of the order unless otherwise specified. 


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When can I request Group tickets? Do I have to wait until they are on sale to the general public?

You do not need to wait until tickets are on public sale. Group tickets are available for all productions as soon our Season is announced.


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Will my Group be seated together?

We try our best to seat each Group as close together as possible, but if your Group is interested in multiple price levels, or a performance that is already well sold, we can split up your group to get the best seats at the price in which you are interested.


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Can I add or subtract tickets to my reservation?

Once the deposit is made, you can add or release tickets from your group order up to 2 times before final payment is made – as long as you stay at or above the show’s Group minimum. Once final payment is made you may not release tickets, you may only add.


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Can I cancel my reservation if my group is no longer interested in the performance?

You may cancel penalty-free before making your first deposit.  You can still cancel your reservation at any time after that, but all payments are non-refundable. 


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How soon will I hear from a Group Sales Representative after I have submitted a ticket request form?

We aim to respond to all inquiries within 1-2 business days, but sometimes we experience a heavy volume of requests and it may take a little longer.  If you have not received a response within a week, please call or email to check the status of your order. 


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How soon do I need to pay for the tickets I’ve requested?

A 25% non-refundable deposit is due within 10 business days of receiving your invoice. Final payments are due 30 to 90 days before a show opens.  If you are able and would like to take care of your final payment earlier than that date, you are more than welcome.


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Can each member of my Group pay for their tickets individually?

No, the deposit and final payment must each be made with one form of payment from the Group leader. We will not accept individual payments for tickets from Group members.


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Why do I need to sign the Group Sales Agreement?

The Group Sales Agreement must be signed and sent back to us along with your Invoice before we are able to process your payment.  If you have requested multiple shows within a season you only need to submit one Sales Agreement with the multiple Invoices.  The agreement states the Group Sales policies and procedures you must follow in order to purchase the tickets you have requested. 


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How/When do I get my Group tickets?

Once your final payment has been processed, your tickets will be printed and shipped via UPS up until two weeks before a show opens. Tickets purchased after the Groups shipping deadline will be held at the Box Office for Will Call pick-up. In that case, one individual must pick up all tickets and distribute them to the Group. If you require a different method of shipping, such as USPS or in-person pick-up, please notify the Group Sales Department when making your final payment.


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What do I do if someone in my group needs accessible seating?

If you are filling out an online request form, in the comments section please highlight the accessible need, or contact a Group Sales Representative prior to filling out the form to address the request.


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Someone in my group lost their ticket(s), what do I do?

If tickets are lost or misplaced, please notify the Group Sales Department immediately to arrange for a ticket re-print. We cannot re-print tickets without exact seat locations, so please keep track of locations when distributing tickets to Group members. Once a ticket is re-printed with a new bar code the original ticket will be voided for use to enter the theatre. Re-printed tickets will be made available for Box Office pick up only. We will not ship re-printed tickets.


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Are there refunds or exchanges if my group cannot attend the performance we purchased tickets for?

There are no refunds or exchanges on Group tickets.


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I ordered a dinner package. What do I do now? Do I need a voucher?

Shortly after you purchase a dinner package, you will receive your print-at-home tickets for the show in your email. There is no voucher provided for dinner. Your name will automatically be provided by Broadway In Boston to the restaurant. An email with full details will be sent separately from your tickets at a later date.


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Contact Us

If your question has not been answered, please contact Broadway In Boston Customer Service so that we may be able to speak with you personally.

Contact Us
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HOLIDAY HOURS: The Subscriber Service Center will be closed Thursday, November 27th and Friday, November 28th for the US Thanksgiving Holiday. We will re-open Monday, December 1st at 9am. HAPPY HOLIDAY!
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