Follow Us:
You can exchange your tickets in a few different ways: You can call our Subscriber Hotline at 866-523-7469 and speak to representative Mon. to Fri. 10am to 5pm. You can also e-mail us at BostonExchange@BroadwayInBoston.com. When e-mailing an exchange request, please make sure to provide us with your full name and account number and any other details that will help ease the exchange process.
The eClub is an electronic mailing list that is free to join. You can opt into receive exclusive Broadway In Boston email offers and news. Visit http://boston.broadway.com/eClub/ toupdate your preferences at any time under the Account Settings option. Joining the eClub is the easiest way to learn about all of our events and it lets you manage your membership and tickets quickly and easily.There is no obligation to purchase.
You can request a donation by sending a letter of request with full details and tax status information to Broadway In Boston at Donations@BroadwayInBoston.com or in hard copy form to:
Broadway In Boston
539 Washington Street
Boston, MA 02111
Attn: Donations
Please note that it can take up to 6 weeks for a response on your request and we cannot accommodate any requests without at least 30 days notice. In our effort to support various causes, we will not donate tickets to any organization more than once in one calendar year.
You can Click Here to see a full schedule of events for the current season. If you would like to request a brochure to be mailed, please call us at 617.451.2345.
We anticipate our 2012-2013 season announcement to take place in early 2012. Follow us on our website, Facebook, and Twitter for the most up-to-date information as it becomes available.
For shows playing at the Boston Opera House, you can purchase tickets at the Boston Opera House Box Office, located at 539 Washington Street Boston MA 02111. It is open Monday through Friday 10am-5pm during non-performance weeks. During weeks during which shows are playing at the Boston Opera House, the box office will keep the following schedule:
Weekdays – 10am – ½ hour after curtain
Saturdays – 12pm – 8:30pm
Sundays – 11am – 7pm
For more information about the Boston Opera House Box Office policies, please click here.
For shows playing at the Citi Center Shubert Theatre, tickets can be purchased at theWang Theatre Box Office, located at 270 Tremont St. Boston, MA 02116, Tuesday through Saturday, 12pm – 6pm. The Shubert Theatre Box Office at 265 Tremont St. Boston, MA 02116 is only open weeks during which there are performances playing there. During those times, the box office opens 2 hours prior to show time. For more information about the Box Office at the Citi Center Shubert Theatre, please click here: http://www.citicenter.org/theaters/faqs/
You can send a written letter to us here:
Broadway In Boston
539 Washington Street
Boston, MA 02111
Attn: Customer Service
You can also call us at 617.451.2345 Monday through Friday 10am-6pm. You can reach us by e-mail at Info@BroadwayInBoston.com.
If you have a last minute issue that needs to be addressed prior to a show, please contact the venue. The Boston Opera House main phone line is 617.259.3400 and the Citi Center Shubert Theatre main line is 617.482.9393.
We do understand that occasionally a serious illness, inclement weather, or some other problem may have kept you from attending your scheduled performance. However, tickets are sold for specific dates, performance times, and seat locations. If an extenuating circumstance arises and you are unable to make the necessary exchange arrangements prior to the show, please contact Broadway In Boston at 617.451.2345 and ask to speak to a representative within 48 hours of your missed performance. As a courtesy, we will attempt to relocate you into another performance pending approval of the company. Seating will be for select performances and based upon availability. Comparable seating to the original tickets is not guaranteed. Please keep in mind that you can only be relocated into another performance as long as the show is in town. No refunds will be offered for missed performances.
To learn more about parking at the Boston Opera House, please click here (link to BOH Parking page). To learn more about parking at the Citi Center Shubert Theatre, please click here (link to Citi Center Parking page).
Broadway In Boston offers a Subscriber Discount Card to our season subscribers. For a list of participating offers Click Here.
The Boston Opera House and Citi Center Shubert Theatre both have handicap accessible seating. Click Here to read about accessibility at the Boston Opera House and Click Here to read about accessibility at the Citi Center Shubert Theatre.
Select productions each season are performed in American Sign Language, with open captions, and with audio description. You can view the schedule for the current season and get information on purchasing tickets Click Here.
To join the Broadway In Boston mailing list please sign up for our eCLUB by Clicking Here!
Merchandise will be sold in the lobby pre-show and during intermission.
Tickets go on sale to the general public on a rolling basis throughout the season, typically a few months prior to the show’s engagement. The best way to be notified when shows go on sale is to join the eClub. Click Here and sign up today!
You can purchase a Broadway In Boston gift certificate by Clicking Here. You can redeem your gift certificate by calling 866.698.SHOW (7469) Mon – Fri, 10am to 5pm.
If you have an old gift certificate and you are not able to call the number above, you may redeem it in person at the Boston Opera House Box Office or mail it in to Broadway In Boston at 539 Washington Street, Boston, MA 02111 Attn: Gift Certificates. Please provide your contact information and at least two options for dates you’d like to attend with your gift certificate.
For a seating chart of the Boston Opera House, please click here. For a seating chart of the Citi Center Shubert Theatre, please click here.
The student/senior rush policy varies with each show, but in general the policy is as follows: Tickets can be purchased at the Box Office one hour before curtain, $25 cash only excluding any handling fees. You may only purchase one ticket per ID. To qualify for Senior Rush you must be 62 years or older with valid photo identification. All tickets are subject to availability and may be located anywhere in the theatre.
There is no specific dress code for attending shows with Broadway In Boston. Guests should wear what is appropriate for the show they are attending and we usually suggest business casual attire.
If your question has not been answered, please contact Boston Customer Service so that we may be able to speak with you personally.
Contact Us
