Boston Group Sales Frequently Asked


Q: How do I contact Group Sales?

A: The best way to get in touch with the Group Sales Department for tickets is to fill out the online request form for the show in which you are interested.  Other questions or concerns can be directed to a Group Sales Representative by emailing or calling (617) 482-8616.


Q: How many people constitute a Group?

A: The group minimum ranges from 10 to 20 people. The group minimum varies by production.


Q: Are there discounts available for Groups?

A: Complimentary tickets are available for large Groups depending on the production.  Please contact a Group Sales Representative for more information.


Q: Are there any fees associated with purchasing Group tickets?

A: There is a $4.00 Group Sales Handling Fee added to each ticket for student groups and a $5.00 per ticket for adult groups purchased as a traditional block.  Additional fees may apply for use of an online Group Sales system or added-value special events. A per-ticket venue restoration fee of $3.00 for Boston Opera House shows and $4.00 for Citi Emerson Colonial Theatre shows is also included in your ticket price. For restoration fees at other venues we offer groups at outside of our regular season please contact Group Sales to confirm the amount. If you would like your tickets shipped an additional flat per-order shipping charge will apply. Tickets may be picked up at will call for no additional charge.


Q: Are there Student or Senior rates available?

A: There can be student or senior rates for qualifying groups depending on the production.  These discounts are often limited to certain price ranges or sections of the theatre as well as certain weeks of the performance run.  Please contact a Group Sales Representative for availability. 


Q: Can I pick my own seats for my group?

A: On the online submission form, you can specify a desired section for your group,or you may call a Group Sales Representative to discuss availability. Groups are filled from the best available inventory at the time of the order unless otherwise specified.


Q: When can I request Group tickets? Do I have to wait until they are on sale to the general public?

A: You do not need to wait until tickets are on public sale. Group tickets are available for all productions as soon our Season is announced.


Q: Will my Group be seated together?

A: Once the deposit is made, you can add or release tickets from your group order up to 2 times before final payment is made – as long as you stay at or above the show’s Group minimum. Once final payment is made you may not release tickets, you may only add.


Q: Can I cancel my reservation if my group is no longer interested in the performance?

A: You may cancel penalty-free before making your first deposit.  You can still cancel your reservation at any time after that, but all payments are non-refundable.


Q: How soon will I hear from a Group Sales Representative after I have submitted a ticket request form?

A:We aim to respond to all inquiries within 1-2 business days, but sometimes we experience a heavy volume of requests and it may take a little longer.  If you have not received a response within a week, please call or email to check the status of your order.


Q: How soon do I need to pay for the tickets I've requested?

A: A 25% non-refundable deposit is due within 10 business days of receiving your invoice. Final payments are due 30 to 90 days before a show opens.  If you are able and would like to take care of your final payment earlier than that date, you are more than welcome. If you require a personalized payment plan please contact the Group Sales department to make special arrangements.


Q. Can each member of my Group pay for their tickets individually?

A: No, the deposit and final payment must each be made with one form of payment from the Group leader. We will not accept individual payments for tickets from Group members. If your group members need to pay individually we recommend you set your group up through one of our online systems so they may purchase through a password protected link with a credit card.


Q: Why do I need to sign the Group Sales Agreement?

A: The Group Sales Agreement must be signed and sent back to us along with your Invoice before we are able to process your payment.  If you have requested multiple shows within a season you only need to submit one Sales Agreement with the multiple Invoices.  The agreement states the Group Sales policies and procedures you must follow in order to purchase the tickets you have requested.


Q: How/When do I get my Group tickets?

A: Once your final payment has been processed, your tickets will be printed and shipped via UPS up until two weeks before a show opens. Tickets purchased after the Groups shipping deadline will be held at the Box Office for Will Call pick-up. In that case, one individual must pick up all tickets and distribute them to the Group. All tickets are shipped via UPS; we are unable to ship to P.O. Boxes. There is an additional per-order fee for shipping.


Q: What do I do if someone in my group needs accessible seating?

A: If you are filling out an online request form, in the comments section please highlight the accessible need, or contact a Group Sales Representative prior to filling out the form to address the request.


Q: Someone in my group lost their ticket(s), what do I do?

A: If tickets are lost or misplaced, please notify the Group Sales Department immediately to arrange for a ticket re-print. We cannot re-print tickets without exact seat locations, so please keep track of locations when distributing tickets to Group members. Once a ticket is re-printed with a new bar code the original ticket will be voided for use to enter the theatre. Re-printed tickets will be made available for Box Office pick up only. We will not ship re-printed tickets.


Q: Are there refunds or exchanges if my group cannot attend the performance we purchased tickets for?

A: There are no refunds or exchanges on Group tickets.


Q: I ordered a dinner packages. What do I do now? Do I need a voucher?

A: Shortly after you purchase a dinner package, you will receive your print-at-home tickets for the show in your email. There is no voucher provided for dinner. Your name will automatically be provided by Broadway In Boston to the restaurant. An email with full details will be sent separately from your tickets at a later date.

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